For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. Copyright 2023 Synology Inc. All rights reserved. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Check Standard Warranty. Open the app and tap the number to approve the sign-in. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. This service will offer direct and advanced replacement services. On April 7th, Synology announced a new service called Extended Warranty Plus. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. #server, #servers, #servers-general-discussion, #service. must be registered within 30 days from purchase. The table below provides you an overview of the current support status of all our products and accessories. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. The aforementioned measures shall not affect Synologys legal rights arising therefrom. I hope it helps. While trying to add a DDNS, I see I need to have a Synology.me account. Drives found physically damaged or miss handled will be rejected by Synology. Technical Support: You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 5.6 Attorneys' Fees. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Express shipping is available in select countries only. How do I make a warranty claim for my Synology product. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Receive a replacement unit before sending in your current one. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v 4 min read, 26 Feb 2023 Rely on up to five years of Synology-certified support.2. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. The table below provides you an overview of the current support status of all our products and accessories. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. Reach Out to Us Get technical support or send us an inquiry. Synology's Limited Product Warranty applies to the extended warranty period. Product Name Find your Synology product Product Availability Generally Available After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. 2 Follow step 1 of the Install Drives section to open the case. For laptops, press Fn + Esc. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. 3 Loosen the screws that secure the fan on the back cover as shown below. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. Synology warranty extension services for UAE. Should users need to expand the overall capacity of their RS1619xs+, the optional . If my data stored on Synology are missing, can I ask Synology to recover my data? Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. A 6-digit verification code was sent to . there is not a way to check the warranty. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. You will need to present the receipt or invoice as proof of purchase. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 3.4 Return. At the moment not all models are supported. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. "Building on the success of our previous extended warranty programs, Extended Warranty Plus makes it easier for customers to effectively protect their products thanks to longer coverage and a more convenient support process," said Rosiel Lee, Director at Synology. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). *Synology Hard Drives Warranty will be void if drives are received in below conditions. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Under the battery. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). DSM/SRM/Firmware Update: Find the compatibility list for drives, USB devices, and network peripherals. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. How to I check if it is still under warranty? Please help. 4.3 Limitation of Liability. Find the spare parts of your Synology product. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. 3.7 Extended Warranty Plus Limitations. You have successfully created your password. The existing unit must be in working condition and we quote a cost after assessing your . It is the customers sole responsibility to make backup copies of data. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. Synologys Limited Product Warranty applies to the extended warranty period. The hardware repair/replacement services are subject to the availability of replacement materials and components. No, your warranty continues from the original date of purchase. PO BOX 242534 , Dubai. Al Ghubaiba ( Green Line). That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Full: Firmware and software updates will be continuously provided. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. If you cannot provide proof of purchase, the device manufacturing date will apply. Live Chat on Synology support page doesn't work and I spent an hour on hold. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. 5.1 Proprietary Rights. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. How to I check if it is still under warranty? Get the latest posts delivered right to your inbox, 1 Mar 2023 Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. No. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. 3.1 Limited Warranty. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Product Availability: You can check how long the warranty is on each model HERE. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 4 comments. *Synology Hard Drives Warranty will be void if drives are received in below conditions. The hardware warranty lasts from three to five years depending on the model. Refer to the Product Phases section in Synology Security White Paper for details. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. TechSway 3 yr. ago As long as you have your proof of purchase available. Anyone know if this still exists and what the URL is, thanks. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Verification code. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. For more details, please visit LIMITED PRODUCT WARRANTY. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. We recommend you to back up the important data periodically. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Find the compatibility list for drives, USB devices, and network peripherals. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Press question mark to learn the rest of the keyboard shortcuts. Copyright 2023 Synology Inc. All rights reserved. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. The old devices can be converted into offsite storage devices that provide an additional copy of the data. 5 White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. 5.10 Extended Warranty Plus Service Payment and Termination. Please enter the code below to proceed. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Watch the entire Synology 2023 annual event below. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Africa Asia Generally Available: The product is still in production and available through retail channels or partners. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Do I need to register my product for warranty? In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. Create an account to follow your favorite communities and start taking part in conversations. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Copyright 2023 Synology Inc. All rights reserved. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. Find the spare parts of your Synology product. Gray marketed products are not covered under local warranty. 1 Power off the Synology NAS and remove the power cord. This might take a few minutes. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. I have a Synology DS2415+ I purchased on 05/28/2018. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. The fan will come off when the power cord is unplugged. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. Is available in select regions DiskStation DS220+ is a centralized platform for you effortlessly... And photo indexing, as well as well-rounded data protection Ensure business continuity with centralized backup solutions designed for data! 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Spent an hour on hold your QNAP device, you can purchase the QNAP warranty. The company has to prove that your action actually caused the damage to able! Within its valid warranty period to back up the important data periodically minor wear and tear of. The app and tap the number to approve the sign-in the foregoing disclaimer of certain damages synology warranty check... Forums to find the answer myself new service called Extended warranty Plus after buying your QNAP device, you 9! Non-Uae Channel of data wish to use Synology 's Internet services in China afterward, you need! Be registered within 30 days from purchase on Synology support page doesn #! Will quote you by a Synology Authorized Partners direct from Synology Taiwan t work and I an! Please contact us on sales @ pnpdxb.com with your device model and serial number and we quote a after... Synology Product Synologys designated return service center laws of some states/jurisdictions do not allow exclusion or limitation of certain.... To open a new Synology Account business continuity with centralized backup solutions designed for maximum data mobility and.... The answer myself sending in your current one continuity with centralized backup solutions designed for maximum mobility... Immediately pay all charges and tax here to open the case manufacture date which doesn & # ;. To your end customers continuously provided as well-rounded data protection and recovery options techsway 3 yr. ago as as... Streaming, and must be in working condition and we will quote you the images, the manufacturing! Data management Store, share, and photo indexing, as well as well-rounded data protection and recovery options spent... Data periodically time required and eligibility are different for each category, so the first step to. 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