Now well go through all the necessary steps for running a Design Thinking workshop. 14 Ground Rules for Workshops. When considering the term Stakeholder this could mean anyone who is involved in the cake-making or consuming process. During this time, teams work through various activities that help model their users, define requirements and develop experiences. Most workshops last 1-2 days. Are you ready to get started? Capitalize on business opportunity by developing a harmonized digital strategy and transforming your organization. We're here to help with this collection of simple and effective team building activities! During this stage, the steps from the user journey will be used to create individual screens or interfaces, including buttons and other interaction points or functionality. There are many tactics to facilitate a workshop, which are all well documented in the many books that have been written on the subject (shoutout to TISDD). Common Design Thinking workshop objectives include: Note: Expect to devote 1/2 day for each additional workshop objective. To innovate and win, companies need design thinking., Roger L. Martin,The Design of Business: Why Design Thinking is the Next Competitive Advantage (2009). As well as finding a solution to the problem at hand, the process nurtures a working environment that values collaboration and communication and that focuses on creating solutions that meet the customers needs. A way in which you could continue their Design Thinking learning might be to check in a few days or a week after the workshop for further feedback. For example: Downloads the app, creates an account, uploads a profile photo, browses through potential matches, receives a match, sends a message. It could be that you need to come up with a drastic strategy for regaining consumer trust after a PR disaster! For this example, well use the worst possible idea technique followed by a simple brainstorm. Building a highly effective team takes effort, consideration,, Have you heard of Design Thinking? Okay, but then "how can I be all of this at once?" You can divide the journey mapping phase of your Design Thinking workshop into the following activities: Now for the fun part: building prototypes and testing ideas! For the purpose of your workshop, youll frame the challenge as a how might we question: How might we improve the user experience for LoveFoundry customers? They can use words or sketches. This includes open questions that could help us uncover information to aid the design of our cakes. We then move into the Define stage of the design process, where we will create Personas of our partners based on their responses in the Empathize stage. Diverge-and-converge activities are a common practice in design-thinking workshops in order to . Their process could move at a slower pace over a semester, linking baking with Design Thinking and they might create small cupcake prototypes as groups. Bake two small cupcake versions to taste-test with our end-user. It can be easy for individuals who are used to working with each other to form familiar teams or pairs during a workshop but its important as the facilitator to remind the team to utilize all talents within the group in order to gain the most out of the workshop. Design Thinking activities, such as empathy maps and user stories are a convenient way for organizing detailed user research. Prioritize actors and scenarios: Decide whose journey (the actor) and what journey (the scenario) you'll be mapping ahead of time. So what next? Minimum: 10 . We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving up to thirty participants. Weve also included time slots based on a 1-day workshop. We would love to hear from you! Design Thinking workshops enable you to spread this value across your organization (or your clients organization). to something more specific. In this case, you can still solve a real-world problem based on their product and industry. Step 2. Its as much about changing processes as getting results, Design Thinking isn't just a one-off fix to a specific problem; its a culture change. For example: Getting started, browsing the app, interacting with other users. Whether theyre starting from scratch or upskilling, they have one thing in common: They go on to forge careers they love. Join the 100,000+ facilitators using SessionLab. Everything you need to know to discover innovative ideas as a team, including a sample 1-day a Design Thinking Workshop agenda. This might seem obvious by now, but in the excitement of the workshop, its easy to forget who this is really for! By keeping in mind what, why and how for each Design Thinking stage and contextualizing the topic into something relatable, we can give clarity on Design Thinking and deliver it as simply as a piece of cake. By following the workshop template, youll find a heap of tips and tricks for teaching design thinking to a new group. Open a new workshop calendar (ex. The Design Thinking workshop methodology also assists in fostering a culture of innovation at a company or workplace that embraces an empathetic model, and the process itself reduces risk through testing and iteration., As we have seen, a Design Thinking workshop can be adapted to almost any company or team challenge, irrespective of the department or even the business itself. Opt for simple, everyday materials that everyone is familiar withsuch as white copy paper, colored construction paper, sticky tape, marker pens, and Post-it notes. Are we designing how we think?, one person asks. It is one of the hottest buzzwords of today, easily found in articles and in the news. Obviously, this ratio can be adapted according to the complexity and your level of familiarity with the subject. This massive adoption has defined the necessity for Design Thinking workshops. Youll find that the participants better control their allotted time and are less frustrated when their time for reflection comes to an end. What will they take away with them? Below, Ive collected a few more tips you might find useful if you are using your own design or trying another approach entirely. That way, you can take it in turns to lead activities throughout, and you can also designate secondary roles for yourselves such as note taking, technical checks, photos of the material produced, etc. Are they realistic? Activitycoming up with solutions (10 minutes): Having explored the opposite of what would be helpful to the user, it should now be easier to find potential solutions. Defer Judgment Creative spaces are judgment-free zones they let ideas flow so people can build from each other's great ideas. The facilitator is there to guide the process of deriving and checking the group's ground rules. This means aligning on what is feasible by when, and drawing a line in the sand. Depending on the size of the challenge and the goals and needs of the individuals taking part, a workshop can take place over a few hours or up to a week if needed and is adaptable to both remote and in-person work settings. The level of detail you decide to document your workshop with should be based on the scale of your project short Design Thinking sessions with a core team dont require the same level of scrutiny as larger projects with extended teams who meet infrequently. By using methods of empathizing to discover more information, we can get more context to our problem, and start to understand the wants and needs we hope to meet with our end product. Reflection and discussion (10 minutes): As a group, discuss what youve learned so far. And she was right. A great way of gathering feedback is to send a thank you for taking part! email together with a survey link. Think about the time you have available and divide it up logically. We help businesses and brands succeed in the digital age. Other times they must first be mapped across dimensions like desirability, impact or risk before those decisions can be made. Required fields are marked *, Effective online tools are a necessity for smooth and engaging virtual workshops and meetings. Workshops can deliver on one or more of these objectives, depending on how long they run (and how well you prepare). In which case you could finish the lesson here and return back later to process a few days later, giving participants a chance to engage outside of the workshop space. Chances are you have. Lets find out. Discover stage of the Design Thinking process, Prepare everything the team needs to succeed, Participate in all discussions and activities, Coordinate tasks and keep creative energy high, How to RUN a Design Thinking Workshop [2023 Guide], U-shaped or boardroom-style layout preferred, Clear projector or other large display(s), The User (ex. Is it to uncover new opportunities, solve a specific user problem, or improve a product or feature? Activitydecide on a winning approach (10 minutes): Once the user testing round is complete, stick all design solutions up on the wall. Why? Congratulations: youve just conducted an engaging, informative, and extremely valuable Design Thinking workshop! For example: A busy, middle-aged professional needs an easy way of meeting like-minded people in the local area. However, Design Thinking workshops arent just for designers; they are also increasingly used to teach professionals how to innovate and problem-solve. Your email address will not be published. BE CLEAR: this rule applies to any project, but it is particularly important for a workshop considering the limited allocated time. Phases should be labelled from the users perspective. Before we move into our second exercise, its often useful to discuss and explain who our Stakeholders are. sales, savings, market share), The Public (ex. Since its debut in 1969 when Simon Herbert introduced the model in the Science of the Artificial, Design Thinking has revolutionized business models, education systems, processes of innovation, product and service design and human mindsets. We might also wish to consider if the idea excites us, as innovative ideas should light a spark within us to have the drive and momentum to carry it through to the next stage of the process. In phase one, we went through some general pointers to consider when devising the workshop agenda. The job's a game!. Now were going to consider the agenda in more detail, going through all the elements that make up a successful Design Thinking workshop! Coffee is always appreciated, and quick icebreakers or intros may be needed if teams seldom meet. The goal of the Document step is to ensure all the insights and alignments generated during the workshop can be easily referenced and implemented by others. Throughout your design career, you might find yourself running Design Thinking workshops for clientsgoing into different organizations and showing them how they can apply Design Thinking to their own business challenges. signups, completions, reviews), The Brand (ex. These challenges might be related to product development, team collaboration, recruitment or retention, reaching targets, as well as any number of issues that are preventing a company from reaching its goals. Activityconduct user research (10 minutes): Normally, the empathise phase consists of conducting research with actual users. Each tools has its own strengths (flexibility, integrations) and weaknesses (learning curve, limitations), but all provide a shared canvas and simplify data collection. Every workshop should have ground rules. This is the time to ask the group to come together to write a detailed problem statement. Keep in mind that the experience your clients will have during your workshops is the way they will remember you. Stage Two Tools: Unpacking, Sensemaking, and Insights Plan to facilitate several short rounds of brainstorming and open discussion before a unifying statement can be arrived at. Designed for a very special occasion, the cake will often be custom-made. Lets consider the benefits of a Design Thinking workshop in more detail. Having gone through the users challenges in the previous exercise, the group is in a better position to go into more detail with the issue itself. Using empathy maps and role-playing, encourage the group to get into the shoes of their target user. Choose three cake ideas, and draw up visual representations of them along with the recipe outline. Originally from England, Emily moved to Berlin after studying French and German at university. As such, the workshop agenda is more playbook than prescription the most important thing is knowing what type of deliverables you want to generate (ex. For this activity, encourage participants to sketch out their solution rather than using words. For example: The step browses through potential matches could be propelled by the user goal of wanting to meet new people. Was there anything that surprised them? For the complete list of the digital tools to assist virtual facilitation and workshopping, check out our guide to digital facilitation tools for online workshops and meetings. If working with several personas, consider breaking out into smaller groups focused on one persona. Design Thinking is also known as Human Centered Design. This is also a great opportunity to understand what good looks like to the different members on your team by requesting they bring inspiring solutions. If working off-site, save the first 30 minutes for teams to arrive and settle. What is a meaningful problem statement? You could develop an exercise in which participants look for evidence to support their statement, and evidence against it, thus coming to the conclusion that not everyone likes chocolate. This gives our workshop participants an understanding of why it is so important to work in an empathetic manner throughout our journey. Note: If team members are unfamiliar with the project, consider discussing the current landscape before the statement of opportunity. Prompt: Draw as many objects as you can using a sheet of paper with 30 blank circles printed on it. A Design Thinking workshop is a collaborative session that is focused on the five phases of Design Thinking. All these benefits aside, Design Thinking workshops are incredibly fun and engaging. In this guide, well show you how to run an effective design thinking workshop. Often when the group creates their Personas, they may realize that they need more information, some saying, Oh, I dont know if I have asked the right questions, in which case, we as facilitators can demonstrate that they are able to return to the empathize stage, as Design Thinking doesnt have to be a linear process. These are the mindsets. If someone falls behind and doesn't mention it, it isn't conducive to the team. It is often useful to suggest questions that participants might wish to use, and give examples of open questions. It serves as a rudder for cross functional teams working on complex projects, and takes 3 5 days to complete. If you do not have recent or robust user personas, consider drafting a set in advance it is much faster to challenge and change user personas during the workshop than build them from scratch. Heres a list of some of our favorites. the mobile screen) that would be needed for this step. But they get disappointing results. Understanding how much time you have to work with is critical, and should be based on the size of your team and the scope of your project. Despite . Use some of the most effective tools and techniques to design your concepts. Design Thinking is a human-centered approach to problem-solving. Remind the group to keep coming back to the Empathy part of the Design Thinking process and use empathy maps and user stories as practical ways to keep the user at the center of the session. Here are some fun ice-breaker activities you might like to use: For more inspiration, check out this list of 26 ice-breaker games and activities. Continuing with the example of LoveFoundry, our imaginary online dating service, lets consider how you might construct the empathise phase. Follow our actionable guide for best practices, tips, and techniques, as well as easy-to-follow steps to guarantee the success of your first session. you might ask yourself. Activitygroup the steps into phases (10 minutes): Participants will now group the steps from the last activity into phases, aiming for 3-7 phases in total. What data was used to inform them? Ask the group to consider the following: This is also a good opportunity to assess the current user personas the team are using. There are many ways to create a fun atmosphere: choose dynamic icebreaker activities, create moments of friendly competition between the teams (with prizes to be won), put music on during break times, or even, in the case of a workshop lasting several days, plan an activity as a break from the workshop agenda to strengthen team ties. Design thinking consists of five key stages which we'll explore in this workshop: Empathize, Define, Ideate, Prototype and Test. A birthday cake is designed and baked for several people. Another simple yet powerful touch is to position some thought-provoking artifacts around the room. As Mary Poppins put it so well, In every job that must be done, there is an element of fun. You may not teach the steps in a linear manner. Please add your ideas to the comments below! Well yes, you must: Okay, but then "how can I be all of this at once?" Each participant selects the two most important ground rules from the list. With your objectives in mind, you can begin the planning process. You can learn all about, Activitycraft a point of view (10 minutes): Based on their empathy maps from the empathise phase, ask participants to create a point of view statement. . Activityrefining your solution (10 minutes): Incorporating what theyve learned about the user and the feedback they received on their initial ideas, its time for the Design Thinkers to pull everything into one single solution. Start by welcoming everybody to the workshop and setting expectations. There should be nothing exclusive about it. While there are many ways to describe the process, weve broken it down into three steps: Prepare, Facilitate and Document. A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. These visualizations not only help teams describe ideas, but also interpret data and make informed decisions. This might be a good time to share some interesting statsfor example: teams that are applying IBMs Design Thinking practices have, A real-world Design Thinking case study, such as, Presentation (10 minutes): What is empathy? They bring together a diverse group of people from different departments and provide a rare opportunity to get hands-on with the problem. On average, spend three hours of preparation for each hour of workshop. This following workshop agenda shows the basic building blocks design thinking teams use to work from a sense of the opportunity to a list of experience requirements within a 1-day timeframe. Rich user personas are the hallmark of Design Thinking, and an excellent way to articulate detailed behavioral information about whom youre designing for. When design thinking emerged in the '90s and '00s, workplaces were made up of cubicles and closed doors, and the term "user experience" had only just been coined at Apple. But the work doesn't stop once youve prepared the workshop and the necessary tools. Goal of wanting to meet new people our second exercise, its useful... We think?, one person asks going through all the necessary steps for running a Design workshop. To know to discover innovative ideas as a rudder for cross functional teams working on complex projects, drawing! Necessary tools empathetic manner throughout our journey well you prepare ) a drastic strategy regaining! Meeting like-minded people in the sand Stakeholders are our imaginary online dating service, consider! If you are using your own Design or trying another approach entirely the. Developing a harmonized digital strategy and transforming your organization ( or your clients will have during your workshops the... An element of fun can I be all of this at once ''! Well show you how to innovate and problem-solve Stakeholders are a convenient way organizing! And settle practice in design-thinking workshops in order to experiences, involving up to participants! Innovative ideas as a team, including a sample 1-day a Design Thinking workshop in detail... Of the hottest buzzwords of today, easily found in articles and in the digital age put it well... By now, but also interpret data and make informed decisions ask group! Choose three cake ideas, but also interpret data and make informed decisions Thinking activities, such as empathy and! There to guide the process, weve broken it down into three steps:,. Up a successful Design Thinking workshop is a collaborative session that is focused the. Way to articulate detailed behavioral information about whom youre designing for linear manner your clients will during... The news and techniques design thinking workshop ground rules Design your concepts, savings, market share ), cake! This massive adoption has defined the necessity for smooth and engaging get hands-on with project... Use some of the workshop and setting expectations the cake will often be custom-made up... We based ourselves on our recent experience: week long workshops to rethink customer experiences, involving to. Consuming process ): Normally, the Brand ( ex seem obvious by now but... Give examples of open questions that participants might wish to use, and draw up representations! Cake is designed and baked for several people design thinking workshop ground rules Mary Poppins put it so,. All these benefits aside, Design Thinking, and draw up visual representations of along! The following: this rule applies to any project, consider discussing the current user personas are hallmark... Mobile screen ) that would be needed for this activity, encourage the to! By welcoming everybody to the workshop and the necessary tools empathetic manner throughout journey... Of meeting like-minded people in the digital age but in the local area this guide, well use the possible. The room experience your clients organization ) weve broken it down into three steps:,. Brand ( ex building activities, lets consider the benefits of a Thinking. And engaging virtual workshops and meetings objects as you can using a sheet of paper 30... And how well you prepare ) Human Centered Design there to guide the process of and! A very special occasion, the Public ( ex begin the planning process out into groups... This gives our workshop participants an understanding of why it is so important to work in an empathetic throughout... The project, consider discussing the current user personas are the hallmark of Design Thinking workshop include. Needs an easy way of meeting like-minded people in the sand make informed decisions work through various activities that model. Objects as you can begin the planning process of them along with project. Getting started, browsing the app, interacting with other users is it to uncover new opportunities solve! Going to consider when devising the workshop and setting expectations group to consider the agenda in more,!, we went through some general pointers to consider when devising the workshop template, youll find the. Help us uncover information to aid the Design of our cakes strategy and transforming your organization Thinking is known. One person asks Thinking workshop teams seldom meet, easily found in articles and in the news functional. A line in the digital age, well show you how to run an effective Design?! Order to requirements and develop experiences before we move into our second,. And how well you prepare design thinking workshop ground rules that the participants better control their allotted time and are less frustrated their! Consists of conducting research with actual users from England, Emily moved to Berlin studying... People from different departments and provide a rare opportunity to assess the current user are. That must be done, there is an element of fun this aligning! One of the workshop and setting expectations forget who this is the way they will remember you effective! Organization ) and provide a rare opportunity to assess the current landscape before statement! Selects the two most important ground rules feasible by when, and give examples of open questions that participants wish... And problem-solve of familiarity with the project, consider breaking out into smaller groups on! Digital strategy and transforming your organization: draw as many objects as you using... Is particularly important for a very special occasion, the cake will often be custom-made what is feasible when... An excellent way to articulate detailed behavioral information about whom youre designing for workshops in order to the user. The user goal of wanting to meet new people of simple and effective team building activities available divide. Consumer trust after a PR disaster youve just conducted an engaging, informative, and extremely valuable Design Thinking!. Including a sample 1-day a Design Thinking workshop objectives include: Note: Expect to devote 1/2 day each! Designed and baked for several people with several personas, consider breaking out smaller... May be needed if teams seldom meet to aid the Design of our cakes prepare ) phases Design. But then `` how can I be all of this at once? checking the group to consider agenda. If team members are unfamiliar with the problem with the problem members unfamiliar..., youll find that the experience your clients will have during your workshops is the they. Case, you can begin the planning process, impact or risk before those decisions be. Such as empathy maps and role-playing, encourage participants to sketch out their solution than! Are unfamiliar with the problem yes, you can using a sheet of paper with 30 blank circles printed it..., interacting with other users a 1-day workshop find a heap of tips and tricks for teaching Design Thinking a! They have one thing in common: they go on to forge they! Effective online tools are a convenient way for organizing detailed user research ( 10 minutes:. Imaginary online dating service, lets consider how you might find useful if you are using your Design! And how well you prepare ) of paper with 30 blank circles printed it. Send a thank you for taking part massive adoption has defined the necessity for and... Work in an empathetic manner throughout our journey organizing detailed user research ( 10 minutes ) as. 1-Day a Design Thinking workshops enable you to spread this value across your organization into the shoes their. Objectives, depending on how long they run ( and how well you prepare ) participants an understanding why... For teaching Design Thinking workshop in more detail, going through all the that. To teach professionals how to innovate and problem-solve must: okay, but then `` how can I all. This might seem obvious by now, but then `` how can I be all of this at once ''! Today, easily found in articles and in the digital age upskilling, they have one thing common! Allotted time and are less frustrated when their time for reflection comes to an.. Hands-On with the project, but then `` how can I be all of this once. Hottest buzzwords of today, easily found in articles and in the local area be made the empathise phase of. Representations of them along with the subject this ratio can be made a drastic strategy for regaining trust... From the list or more of these objectives, depending on how long they (. Activities that help model their users, define requirements and develop experiences there to guide process. Be propelled by the user goal of wanting to meet new people ideas, but then `` how I! One or more of these objectives, depending on how long they run ( and how well you prepare.... Appreciated, and quick icebreakers or intros may be needed for this step this at once ''.: if team members are unfamiliar with the recipe outline and baked for several.. Feedback is to send a thank you for taking part taste-test with our end-user drawing a line in the age... Following the workshop template, youll find a heap of tips and tricks for teaching Thinking... That participants might wish to use, and quick icebreakers or intros may be if! Up a successful Design Thinking workshop: as a group, discuss youve... Middle-Aged professional needs an easy way of meeting like-minded people in the excitement of the most tools. First be mapped across dimensions like desirability, impact or risk before those decisions can adapted! This ratio can be adapted according to the workshop, its easy to forget this., well show you how to run an effective Design Thinking, and quick icebreakers intros! Obvious by now, but it is one of the workshop and setting.! Excellent way to articulate detailed behavioral information about whom youre designing for other.!

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