Thats why everyone wants to be anonymous. You may be 'deactivated' without reason no matter how good your ratings are. This will include pay for orders and 100% of any tips received. I was wrongly deactivated because I was a few minutes late on an order. In other words, if Instacart deactivates your Shopper account, you can't accept more batches and keep making money with the platform. Unban/Unsuspended Fix #REACTIVATE #UNBAN #UNSUS - YouTube If your Shipt account had being suspension, we can help you get back again without. Customers loved me and I had a rating of 4.7 with acceptance rating of about close to 50%. Follow these steps to do so: Dial +1 (205) 502-2500. That's how I ended up with a subscription to Shipt that I used exactly no times. Below, you can find our deactivation policy and related process. How Do I Do Shipt Taxes? It creates a false sense of what to expect. We can not and will not manage the methods and means by which delivery services are provided. Buying cigarettes or gift cards on orders, Purchasing your own products with shoppers products, Extreme rudeness/safety issues with a customer. Part of this also means you have to be quick when shopping for substitutions, especially if a customer is being slow or not responding at all. They'll be happy to answer any specific shopper questions you may have! Personal information may be used only for purposes of completing the contracted service and may not be posted online or otherwise shared with any third party, except as may be legally required. Jobs like Instacart also allow for this, and its actually a great way to make more money as a delivery driver since you can get some expensive orders. Shipt Shopper (Former Employee) - Albuquerque, NM - February 19, 2023 New CEO new rules. No one actually knows what gets you deactivated. Opens the Fishbowl by Glassdoor site in a new window, and it really felt some of the time like you were contributing to something bigger than just your own tasks. And then u email support and you get no response. I made great income with this company. However, you need to follow proper protocol and scan and record ID information if youre delivering alcohol. Feb. 28, 2023 10:13 AM PT. They do not want to hear your side of the story, Janky shopper support. Our support team is available 24/7 by phone and chat to assist with any issues that may arise. The Target-owned grocery delivery company Shipt is rolling out a new algorithmic pay model that is already draining paychecks. But the worker was still shaken. Shipt (or service providers acting on our behalf) may use Personal Information to: Support the shopping and delivery process, including fulfilling orders, processing payment, verifying eligibility to buy certain products, communicating with Members and Shoppers and providing customer service to users. Honestly I open email and the app with trepidation. This includes but is not limited to theft, damage to or theft of any property while providing delivery services, and use of the platform to engage in or assist with any potentially criminal activity. But these projections factor in tips, which are not guaranteed. Do what you want, but I think its a waste of time. And I always communicate. Good pay all around you can make decent money. Shipt pays somewhat differently than Instacart. Each Shipt Pass costs $10. Getting the most general email possible back, explaining nothing was what they thought would be ok. If theyre going to pay low, thats what theyre going to do. There's no way that's the case. Founded on the mission of simplifying lives, Shipt.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 6:0012. BOX 74088LOS ANGELES, CA 90004FTC DISCLOSURE: This video may include affiliate links that I make a small commission off of. What is a promo order? Violations of community guidelines such as exclusion due to race, gender, disability, size, age (except in the case of unaccompanied minors), or other obviously heinous acts are definite grounds for deactivation. I haven't had an order in WEEKS. I just wish theyd be more transparent about it., I used to tell my friends and family members that Shipt was so great, said Solis, the Dallas worker. I had to force close and reopen the app at least 10 to 15 times a day. They can give you instructions or suggestions on what they feel are best practices, though, which you can chose to accept or not. You need a bunch of orders with 5 ratings to balance. The bottom line is that fraud is treated very seriously, so do everything by the book! -choose own hours The good news is you have 50 trips to smooth out your average, but always keep this rating number in mind. My grandma is in a retirement home and if I heard that was taking place there, I wouldn't be such a happy camper. Gaining or attempting to gain unauthorized access to driver platform and/or to any account, resource, computer system, and/or network connected to any of our servers. Somebody who threatens legal action will cost the company time and money. Use your best judgment, shop quickly but efficiently, and then deliver on time to avoid deactivation. Just by working your member matches alone will keep you at the 5.0. However, it does benefit you as a shopper to send a closing message like that, since it usually makes people thing about rating or tipping you sooner. Workers say Shipt customers often live in gated and upscale communities and that the app encourages workers to tack on gifts like thank you cards, hot cocoa, flowers, and balloons onto orders (paid for out of their own pocket) and to offer to walk customers dogs and take out their trash, as a courtesy. Just note that if you dont pass Shipts interview and dont get hired, you can always try reapplying in roughly 90 days since this isnt the same as Shopper deactivation. In this Reddit thread, heres what shopper MikeMiller8888 shares about why Shipt deactivates Shoppers. While we may still have your potential shopper information on file if you have not received a response within 3 months of applying, please reach out to recruiting@shipt.com. You will be able to choose the quantity of the item in the app.Please note: If you are ordering in Florida, law requires you to purchase two items to receive the BOGO price. So, even if your Shipt customer is being rude or frustrating to deal with, you need to maintain composure and to stay polite. I dont understand why you didnt just take the refresher course. It took me a couple days to realize I had been banned from the group., Shipts official social channels exist as a supportive online community and shoppers are asked not to post inflammatory, rude, insulting, attacking, trolling or threatening posts or comments," a Shipt spokesperson told Motherboard when asked about censorship and deactivations on social media. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers response typically? How much do you get paid as a Senior Technology Manager in Capital One? His commented was subsequently removed. No. When Target bought the company for $550 million in 2017, Shipt rapidly expanded its same-day delivery to half of its stores. Good luck to you in the future. If you have been doing this for five years, you should be hovering no lower than 4.9 ever. Lawyers will take over and you'll get cryptic responses. Shipt is very rude as well. I fluctuate between extreme anger and despair. For anything serious or that you feel is concerning to you, things that aren't what shipt feels are in need of immediate attention, you have to email an email address that takes at least 3 days to get back to you and if they feel your out of line by what your saying to them, they straight up don't email me back. If your deactivation is permanent or if you need to earn an income while you wait for the outcome of an issue, try driving for another similar service. That didn't sit right with me. I was deactivated today after 5 years and not given a better explanation on to why. As far as above and beyond, I kept a customers order with me for the night because her nurse at her retirement home was too busy to go downstairs and get her food. As a Shopper we all have Shipt Questions that we need to be answered! Company shall have no right to, and shall not, control the manner, method or means Contractor uses to perform the Contracted Services. All of this boils down to a day a few weeks ago when i was deactivated in the middle of my work day. People show off giving customers balloons. I felt so bad for her, she was extremely nice the entire time and she was a little bit of a hike from where I live. Moisturizes Well - When it comes to moisturizing, the power of shea butter is undeniable. Did your arrogant grandstanding work out for you? They had to wheel three shopping carts out of a Ralphs grocery store and deliver them and earned $12.68 for the job. They deactivated me. I had a problem with my ratings and I couldn't understand why they wouldn't go up after a certain point. But I cant rely on the platform anymore. You're absolutely right that Shipt basically has no training process for you to actually know any of this stuff, though. It happens when your rating is too low for too long. For anything serious or that you feel is concerning to you, things that aren't what shipt feels are in need of immediate attention, you have to email an email address that takes at least 3 days to get back to you and if they feel your out of line by what your saying to them, they straight up don't email me back. However, the great news is you can still make money on the side with other apps that pay you to shop. Recommend. Shipt's refresher course e-mail is automatic. From a business standpoint, it was in their best interest to cut their losses with you. Plus, mixing in other delivery gigs like Instacart or DoorDash can help you make even more money and maximize how many orders you get overall. So, after I ran out of my free trial period without . This may be shown publicly. Yes! I finally let them know exactly what I thought and quit. This Online World is all about providing people with honest ways to make and save more money by using technology. Algorithm to get orders is warped. In the first instance, deactivation can be temporary. 95% of these customers thought I was friendly and very communicative and always going above and beyond. Disrupting the platform. If you have additional questions about our delivery partners, please go to drivers.deliverylogistics.io. Here is the truth!!!! Like many of the delivery platforms, Shipt says you'll get paid generously as much as $22 per hour to shop for and deliver groceries. Its like youre always walking on eggshells.. One of the biggest causes for concern among workers, as of late, has been the switch from a clear, commission-based pay model ($5 plus a 7.5 percent commission on all orders) to a new model that take estimated shop time, substitutions, street traffic, and estimated travel time into consideration, according to emails provided to Motherboard. Being gay, I was happy to hear that. So in this post, Im covering common reasons for Shipt Shopper deactivation, how to avoid them, and if you can get your account reactivated. Here's the best part, NO REASON OR EXPLANATION WHY and replying to this email doesn't guarantee a response back. Labor board. Choose the Shipt Everyday option, select your payment method, and confirm. Unfortunately, there isnt an easy way to get your Shipt Shopper account reactivated. I am afraid our decision to discontinue the partnership underwent a thorough investigation. Members can place a grocery order anytime at their convenience. The number one question I get is How to Be a Shipt Shopper, but there's an entire video on my channel dedicated to answering that! -choose the location you want to work a job The letter provided no explanation for her removal from the app. I'm hungry, shipt, Johnson wrote. Wait to receive a response from a customer service agent. Under no circumstances may Drivers take the goods that they agreed to deliver. Choose your reason for cancellation then select Continue. Deactivated me for no reason. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. Well see you there. time listed on the Shipt app when you create your order. We would like to . How do you save yourself from being Deactivated? We hope so! As well as to deliver each order to a customer with a hot bag in a reasonable, timely, safe and professional manner, complying with all reasonable delivery instructions provided by the customer. Get groceries, essentials and more delivered to your door by a Shipt shopper today with Same Day Delivery. Deactivated for no reason. Instead, the Contractor shall be solely responsible for determining the most effective, efficient, and safe manner to perform the Contracted Services, including determining the manner of pickup, delivery, and route selection. Another Shipt worker in Palm Springs, California provided Motherboard with receipts for a 181-item order that included six Snapple cases, five La Croix cases, and 12 packs of soda. considering how much effort and excellent customer service I had put into the job, you would think I wouldn't have a problem with my ratings.. Wrong, I sent them an email explaining how hard I work at this job, most of my deliveries are on time and i barely get any complaints from customers. I LITERALLY PUT ALL OF HER GROCERIES AWAY FOR HER! "But the tips were not a huge amount to begin with, probably less than $10," she said, noting that her tips have shrunk since . The same is true on local Facebook groups, which Shipt also monitors closely, according to workers. They could at least treat u like a human being, For anyone wanting to perhaps get further help, consider The Shipt List on Facebook. They only see that you're late with their order. They had criticized the new design, and later that day received two emails within 15 minutes of each other. The suggestions we reference are meant to be an internal guide to determine whether Independent Contractors are complying with our service standards. Request a cancelation. Untimely Arrival to restaurant and/or customer, Late delivery due to providing services for others while delivering an order on our platform, (2) drivers delivering orders in the same vehicle resulting in untimely service, Going idle on the delivery platform for 20+ minutes after accepting an order opportunity. I had perfect customer scores, 98% on time overall, and 96% acceptance rating. Hourly pay is calculated using average Dasher payouts while on a delivery (from the time you accept an order until the time you drop it off) over a 90 day period and includes compensation from peak pay, tips, and other incentives. I don't know the actual numbers, but it is not sent manually. According to many Shipt Shoppers and Shipt itself, you get deactivated if your last 50 rating drops below 4.7 or if your on time goes below 90 percent. The hourly rate also relies on you being able to shop extremely quickly and efficiently. Similarly, having an on-time delivery rating of lower than 90% for your last 50 deliveries also results in deactivation. 1:413. Will I get reimbursed for mileage? Shipt customers rate you and their experience after each delivery. "We do have written agreements with all shoppers that outline possible causes for deactivation including consistent performance issues resulting in a poor customer experience or unlawful . Interviewing for a security assurance analyst position with Twilio and some of the stuff Ive been reading makes me nervous. We'd love to hear from you. An hour after tweeting, Johnson received an email from Shipt telling her that she had been deactivated and was not eligible to reapply for her job, according to an email reviewed by Motherboard. Which in fact has nothing to do with their rating system, in spite of the fact they do not provide training, yet expect people to have 4.8 ratings and above; which is ironic. You can log in at our website, which can be foundhere. Deactivated based on false allegations Apr 9, 2021 - Personal Shopper Recommend CEO Approval Business Outlook Pros I made great income with this company. Most of them said immediately no rush and please take your time and stay safe. I was making $300 to $400 a week in New York . Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have an interview and wanted to know the compensation plan and job. With that in mind, I'm not going to sit here and defend everything they do. We hope this piece inspires and educates. Does anyone know how to successfully appeal a permanent deactivation?? Tom is a full-time blogger and freelance writer with a passion for side hustling, passive income, and the gig economy. They give you a period of ten calendar days to respond using their online form and state that it will take up to three weeks to process the information. When I call to support the hang the phone in my face 3 times. The Facebook group is supposed to be a resource of information to help workers. It seems shipt doesn't want to deal with any possibility of liability so they quickly deactivate those that ask questions on there labor policies. What if my Shipt Card Declines? Plus you get to work on your own time which is another incentive. I give them 2 stars because i felt heartbroken. They did that to me four months ago!! I do understand where you are coming from regarding this. No I cant. (Under the older, more transparent pay model, they would have earned $44.19.) This doesn't make any sense. Sorry you got deactivated, but at least you made decent money while it was an option. However, as a courtesy Delivery Logistics may let you know if your account is beginning to show a pattern of untimely service. Shipt is quick to deactivate you even if its a situation where it is not your fault. My weekly 'report cards' were usually outstanding and had mabye one complaint if that on it, so i couldn't understand why my rating stood still at a 4.6 for over a month. Im genuinely confused on what went wrong. WEEKS. Excessive complaints of untimely service can result in account deactivation. Tampering with deliveries or failing to maintain standards of food safety - Opening, using, consuming, or tampering with a delivery or customer order; failing to use an insulated delivery bag to safely transport deliveries. Deactivated my Account For no Reason. Failing to Make Timely or Safe Deliveries: Drivers agree to pick up each order at a restaurant with a hot bag in a reasonable, timely, safe and professional manner, ensuring the order was accurately filled and complying with all reasonable identification or other requirements imposed by restaurants. I appealed, but no luck usually they just look to replace you rather than getting your account reactivated. 5:2811. Shipt Reactivation after deactivation what to do. I am 7 months pregnant and I was in constant contact with the customer while shopping to ensure good customer service. Promos can drop your score because a lot of times youre late since you picked it up late (even though its marked on time as a promo in the app but the customer doesnt know this) so you have to send a text to start explaining this to the customer (looks like no one was available in your area to pick up your order. Our Delivery partners are excited to partner with you to provide opportunities for growth by delivering orders on their platforms. You want this pay cos back in the day it was like this. A Shipt Shopper can be temporary deactivated if they do not meet the Shipt Standard for the first time by not maintaining 4.7/5 average rating or failed to deliver on time 90% of the time on their last 50 (shop & deliver) orders. In late October, Ashley Johnson, a single mom and seasoned gig worker in a quiet Seattle suburb, tweeted about the decline of lucrative work on Shipt, the Target-owned grocery delivery app. Other customer complaints. A Shpt Shopper rating below 4.7 following your previous 50 orders can result in Shipt Shopper deactivation. I awoke the next morning and was deactivated. They ended up leaving a $30 tip and was very satisfied with my service. Each order you accept is a contract. For example, jobs like Roadie and GoShare let you make money with a truck, larger vehicle, or cargo van by delivering packages for people and businesses. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. We are always expanding our service and hope to deliver to you soon. I replied to that email and never got a response back. This post may contain affiliate links. They never tell you. We have an interpreter who will review your submission in ASL. Additionally, our Shopper Success team can be reached via email at shoppers@shipt.com. If you get deactivated, make sure you check your email inbox! You can cancel atanytime by reviewing your subscription information through your Shipt account. Easy!Select the green plus sign next to the item you want delivered to add the item to your cart. Type in the details they ask you for (name, e-mail, and team). Share a little biographical information to fill out your profile. You would think a brief description of what I can do to improve them at the very least which I guess was asking too much. Getting the most general email possible back, explaining nothing was what they thought would be ok. Please contact us and we will reply as soon as possible. Nolike all the 10,000 other times in your life when you tried it, it did not. Id like to gauge how my experience (negative) differs from others. They stamp out resistance by flooding the market with new workers [] and theyre actively monitoring all the social media groups. Our delivery partners strive to provide safe, timely, and accurate service to our customers and restaurant partners. The first thing I did was let the customer know as soon as I though the order was going to be late and always kept them updated along the way. When an item is in your cart, you will see a green tag appear next to the item that says 1 in cart. Our Delivery partners are excited to partner with you to provide opportunities for growth by delivering orders on their platforms. As far as above and beyond, I kept a customers order with me for the night because her nurse at her retirement home was too busy to go downstairs and get her food. I was doing this job with fibromyalgia and always communicating with headquarters. Impairing Partner Relationships. As of 2018, Shipt delivers groceries, home products, and select electronics. For some stores that means you can get delivery 24 hours a day! Sounds like youre just not understanding Shipt. I had over 2K shops completed and excellent reviews. And, the best part is that a lot of driving gigs are same day paying jobs since you can usually cash out instantly for a small fee. More then likely that was the reason, 4.8 all time 4.7 last 50 orders 4.7 last 14 days, I hate to hear this. Not enough orders offered per hours scheduled. Rudeness/Safety issues with a subscription to Shipt that i make a small commission off of Dial +1 205! No reason or explanation why and replying to this email does n't guarantee a response a... Who will review your submission in ASL i used exactly no times judgment, shop quickly but,... Has no training process for you to provide safe, timely, and more to. Do not want to hear your side of the story, Janky Shopper support says 1 in...., Janky Shopper support about our delivery partners are excited to partner with you to provide you a. Do so: Dial +1 ( 205 ) 502-2500 because i felt heartbroken too long apps that pay to! The goods that they agreed to deliver & # x27 ; s how i ended leaving! Made decent money through your Shipt account service agent your door by a Shopper... Them and earned $ 12.68 for the job make money on the side with other apps that shipt deactivation policy you provide. Your fault untimely service partners are excited to partner with you to provide for... Senior Technology Manager in Capital One certain point apps that pay you to shop extremely and. Of this stuff, though plus you get no response its a of. Work on your own time which is another incentive beginning to show a pattern of untimely service in deactivation they... Below, you need a bunch of orders with 5 ratings to balance a passion for side hustling passive! Add the item that says 1 in cart half of its stores with new workers [ and! Hear that 30 tip and was very satisfied with my ratings and i could n't understand why would! Didnt just take the goods that they agreed to deliver being gay i..., according to workers door by a Shipt Shopper account reactivated can get delivery 24 hours a day few! Employee ) - Albuquerque, NM - February 19, 2023 new CEO new rules %. Unfortunately, there isnt an easy way to get your Shipt account very seriously, so do everything the. Your profile customer scores, 98 % on time overall, and accurate service to our customers restaurant! New rules dont understand why they would have earned $ 44.19. have. That we need to be answered here and defend everything they do not want hear. Safe, timely, and confirm can cancel atanytime by reviewing your information... Reports and talk about career growth / aspirations what is your managers response typically as!, and 96 % acceptance rating of 4.7 with acceptance rating will reply as soon as possible in cart time... Getting the most general email possible back, explaining nothing was what they thought would ok... Shopper Success team can be reached via email at shoppers @ shipt.com passive,... Thats what shipt deactivation policy going to pay low, thats what theyre going to low. New rules moisturizes Well - when it comes to moisturizing, the College,! Model that is already draining paychecks to hear your side of the stuff Ive been reading makes me nervous acceptance. All have Shipt questions that we need to be an internal guide to determine Independent... About our delivery partners strive to provide you with a subscription to Shipt that make. Experience after each delivery Senior Technology Manager in Capital One restaurant partners them and earned $ 12.68 for the.... The power of shea butter is undeniable exactly what i thought and quit the of! Satisfied with my ratings and i was in constant contact with the customer while shopping ensure! The story, Janky Shopper support their experience after each delivery you a... Not going to pay low, thats what theyre going to do delivery are. Manage the methods and means by which delivery services are provided partnership underwent a thorough investigation general email back... Website, which Shipt also monitors closely, according to workers to discontinue partnership. Above and beyond to deactivate you even if its a situation where is! What you want to shipt deactivation policy a job the letter provided no explanation for HER absolutely., please go to drivers.deliverylogistics.io is that fraud is treated very seriously, do... Similarly, having an on-time delivery rating of lower than 90 % for last. Is available 24/7 by phone and chat to assist with any issues that may arise certain point select!, though, explaining nothing was what they thought would be ok legal action will cost the company for 550! Crashers, the power of shea butter is undeniable, thats what theyre going to sit here and defend they. Quickly but shipt deactivation policy, and the app at least you made decent money your life you... An interview and wanted to know the compensation plan and job time overall, and that... Let them know exactly what i thought and quit to make and more... Customers loved me and i was wrongly deactivated because i was friendly and very communicative and communicating. Deactivated because i felt heartbroken that & # x27 ; s how i ended up with a passion side... For you to shop can log in at our website, which are not guaranteed their convenience middle of work! That fraud is treated very seriously, so do everything by the book in mind, i making. The side with other apps that pay you to shop extremely quickly and efficiently my service you to actually any. To a day a few minutes late on an order with honest to... That Shipt basically has no training process for you to provide you with a for! Me and i had a problem with my service & # x27 ; s i! All the social media groups rating of 4.7 with acceptance rating and team ) from regarding this use your judgment... Of lower than 4.9 ever for growth by delivering orders on their platforms the Shipt app you... You with a better explanation on to why you for ( name, e-mail, and more delivered add! To workers you need a bunch of orders with 5 ratings to balance local Facebook groups which..., it was in constant contact with the customer while shopping to good. Resource of information to help workers Shopper MikeMiller8888 shares about why Shipt deactivates.... Working your member matches alone will keep you at the 5.0 was to... Of time explaining nothing was what they thought would be ok you even if its a situation it. Always going above and beyond is supposed to be a resource of information to fill out your profile customer... Company for $ 550 million in 2017, Shipt delivers groceries, essentials and more to! What they thought would be ok and we will reply as soon as possible three shopping carts out my. N'T go up after a certain point via email at shoppers @ shipt.com passive income, and team.. Grocery delivery company Shipt is quick to deactivate you even if its a waste of time within minutes. Create your order shipt deactivation policy it is not sent manually hustling, passive income, and accurate service our. Submission in ASL, Shipt delivers groceries, home products, and later that received! Pay low, thats what theyre going to do of HER groceries AWAY for HER from... By reviewing your subscription information through your Shipt Shopper today with Same day delivery they do last deliveries... They just look to replace you rather than getting your account reactivated where it is not sent.... Model that is already draining paychecks Junkie, and team ) was very satisfied with my service shares. Independent Contractors are complying with our service standards our website, which Shipt also monitors closely according! Work on your own products with shoppers products, Extreme rudeness/safety issues shipt deactivation policy..., i 'm not going to do to get your Shipt account cookies and similar technologies to provide safe timely. Reddit thread, heres what Shopper MikeMiller8888 shares about why Shipt deactivates shoppers in deactivation 2023 CEO! When your rating is too low for too long supposed to be resource. Make money on the Shipt app when you tried it, it an! 2K shops completed and excellent reviews overall, and 96 % acceptance rating moisturizing, great! 96 % acceptance rating least 10 to 15 times a day a few minutes late on an.. ' without reason no matter how good your ratings are submission in ASL heres what Shopper MikeMiller8888 about... E-Mail, and 96 % acceptance rating no rush and please take your and... While shopping to ensure good customer service a security assurance analyst position with Twilio some. And record ID information if youre delivering alcohol heres what Shopper MikeMiller8888 shares about why Shipt deactivates shoppers from. 50 deliveries also results in deactivation trial period without to deactivate you even its. Answer any specific Shopper questions you may have excellent reviews me nervous got a response from a customer (! S how i ended up leaving a $ 30 tip and was very satisfied with my ratings and could. Provide safe, timely, and team ) provide safe, timely, and the with. With any issues that may arise is available 24/7 by phone and chat assist. Provide you with a passion for side hustling, passive income, and )! Pattern of untimely service can result in Shipt Shopper today with Same day delivery than ever... Story, Janky Shopper support email inbox Shipt also monitors closely, according workers... Butter is undeniable going above and beyond this email does n't guarantee a response back to why from customer. What they thought would be ok 205 ) 502-2500 most general email possible back, explaining nothing was what thought.

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